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Have questions about ChatReply? We're here to help. Reach out to our team for support, partnerships, or general inquiries.
Email Support
Get help with technical issues, billing, or general questions
Contact us at:
hello@chatreply.online
Subject: ChatReply Support Inquiry
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Sign up free and launch a brand‑aware AI assistant on your website in minutes
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Interested in partnering with us? Let's discuss opportunities
Contact us at:
hello@chatreply.online
Subject: Partnership Inquiry
Frequently Asked Questions
Quick answers to common questions about ChatReply
What is ChatReply?
ChatReply.online is an intelligent, plug-and-play AI assistant for your website. It installs in seconds and automatically handles visitor conversations in your brand's tone and style.
Do I need developers or an IT team?
No. You paste a single script into your website and you're live. No custom backend or complex configuration required.
How does installation work?
After signing up, you'll get a small script tag from your dashboard. Paste it into your site (or use your platform's custom code area) and the widget appears instantly.
How do I train the assistant?
You can train using your website content, FAQs, or uploaded files (PDFs, docs). ChatReply retrieves relevant information and responds accurately and naturally.
Which platforms are supported?
It works seamlessly on WordPress, Shopify, Webflow, Squarespace, or any custom site that allows adding a script.
Is it brand-aware?
Yes. ChatReply adapts to your brand's tone and style to keep replies consistent with your voice.
Does it capture leads and provide analytics?
Yes. You can collect visitor details and view performance insights in an intuitive dashboard.
Is it secure and scalable?
Yes. ChatReply runs on enterprise-grade infrastructure with global CDN delivery, encryption, and privacy controls.
Does it support multiple languages?
Yes. Multi-language support is available so you can serve global audiences.
How fast are responses?
Replies are generated in seconds, 24/7, so visitors get instant answers anytime.
What are typical use cases?
E-commerce (product details, order tracking), hospitality (room availability, bookings), healthcare (appointments), education (admissions), corporate (onboarding and internal knowledge), and more.
How is pricing structured?
We offer flexible SaaS tiers: Free (20 chats/month), Starter ($19/mo, 500 chats, custom branding), Pro ($49/mo, unlimited chats + integrations), and Enterprise (custom).
Can I try it free?
Yes. There's a Free plan and an easy upgrade path when you're ready to scale.
Can I start for free?
Yes. Start on the Free plan instantly. Paste one script into your website and go live in minutes.
How do I get support?
Email us at hello@chatreply.online for technical support, billing questions, or general inquiries. We typically respond within 24 hours.
Can I change my plan later?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately and we'll prorate any billing differences.
Do you offer custom integrations?
Yes, we work with enterprise customers to create custom integrations with their existing systems. Contact us to discuss your specific needs.
What's included in the free trial?
The free trial includes full access to all features for 14 days. No credit card required to start, and you can cancel anytime.
Ready to get started?
Paste one script and launch a brand‑aware AI assistant on your website in minutes.
Direct Contact
For immediate assistance, email us directly at hello@chatreply.online
We typically respond within 24 hours during business days